5 Big Mistakes on Your Business Blog – Part Two

  This is part two of our Blogging Mistakes series. You can view Part 1 here. Blogging done right has the potential to do more than just move the needle for your business. B2B blogs that encompass that magic mix of being informative, fun, and engaging can bump up a company’s online presence tremendously and, … Continued

How to Set SMART Marketing Goals – Follow This Template

Whether you have short-term or long-term marketing goals, this planning template can help turn those ideas into reality. With this model as your foundation, you can describe your goals, set a deadline for meeting them, and understand the desired result. This can all be accomplished by focusing on SMART marketing, a methodology that helps you … Continued

Understanding the Customer Journey and What’s Next

Cultivating and managing the customer journey isn’t for the faint of heart. It takes strategic planning and steely focus to deal with all the starts-and-stops and ups-and-downs along the way. Customer touchpoints have evolved across platforms, channels, and devices. From a marketer’s perspective, more touchpoints present a tremendous opportunity to build greater loyalty with customers … Continued

3 Ways to Improve the Customer Journey

The customer journey is the holy grail for businesses and marketers today. It’s essentially a map that tells the story of the customer’s combined interactions with the brand across all channels. That includes their initial interaction with the company, the purchase, service, and finally their ‘sharing’ about those experiences.   As devices and shopping channels … Continued